Business Law Course Project 1 Rubric Essay Example | Topics and Well Written Essays - 1500 words

Business Law Course Project 1 Rubric - Essay Example Legal advisor How the activity is identified with the law In various nations, individual governments set down restricting guidelines that structure the rule that everyone must follow as cherished in the constitution. As such various cases are accounted for to the courts and the law expresses that the charged individual is blameless until demonstrated liable by the court (Muller et al, 2007). The law expresses that the denounced people reserve the option to reasonable preliminary and they can draw in the administrations of a rehearsing individual from the legitimate calling, for example, a legal counselor to be spoken to for each situation. This vocation is identified with the law since it is specified in the constitution that the charged individual has a privilege to look for legitimate exhortation from lawful expert individuals. By and large, there are laws that manage the tasks of the legal advisors and these blueprint the normal code of conduct just as the hard working attitudes. Run of the mill work obligations A legal advisor is a rehearsing individual from the legitimate calling and the person in question speaks to various people just as large associations in different legal disputes (Mallor et al, 2007). In a court preliminary, the respondent has a privilege to be spoken to by a legal advisor who will contend in support of themselves. The legal counselor regularly attempts to assemble however much data as could be expected that can be utilized to protect the charged in a legal dispute. A legal advisor additionally offers lawful guidance to their customer with respect to rights during the time for testing. Instructive necessities The base capability for one to rehearse as a legal advisor is a law degree (LLB). Higher capabilities, for example, doctorate are likewise an additional preferred position. Prologue to the interviewee The interviewee is an imminent legitimate proficient as a legal advisor upon effective fulfillment of his examinations and this me eting has been intended to request for more data about how he sees this calling. In that capacity, I planned the accompanying inquiries with the point of setting up the degree to which he sees this calling. What are your desires as a rehearsing legal advisor? Do you think the law managing the act of legal advisors in their calling is reasonable? What do you believe should be done to improve this legitimate calling? Would you like to work for a private or open law office? Is it moral to lie with regards to your customer? What sort of cases do you like to speak to in court? Is it true that you are equipped to speak to huge criminal cases? Do you submit to the code of conduct for attorneys as specified by the law? What number of cases would you be able to speak to every month? How would you see degenerate practices by legal advisors, for example, taking hush-money from customers? The justice How the activity is identified with the law The rule that everyone must follow states that the legal executive is predominantly answerable for going about as a judge in understanding questions that can emerge between various gatherings. As such various cases are accounted for to the courts and the officer has a job to manage them with the point of arriving at a reasonable judgment among the gatherings in question (Muller et al, 2007). This vocation is identified with the law since it is specified in the constitution that the legal executive is liable for settling questions between various individuals. Common employment obligations A justice is a rehearsing individual from the lawful calling and the person in question manages various cases in the court with the point of arriving at a reasonable judgment. In a court preliminary, the justice through the assistance of the investigator accumulates enough data from the two gatherings associated with a case and uses this data to decide the judgment

Plp- Bings Competitive Advantages Free Essays

â€Å"Bing† it on Google Introduction Mark Penn is taking a major jump by leaving his firm to work for Microsoft set for fix Bing. The organization is confronted with turning into a serious pioneer in the web index zone. Penn accepts he can enter Microsoft with an alternate technique. We will compose a custom exposition test on Plp-Bings Competitive Advantages or then again any comparative theme just for you Request Now To improve Bing, Penn accepts he needs Stack Ranking, which centers item designers from getting industry-driving items to showcase quicker than the opposition. As per the article, excluding the promoting or the billions of dollars put into Bing, Google represented 69% of the inquiries in June alone. They express the key procedure to turn this organization around is thought of a methodology that would make Bing an alternate sort of web crawler contrasted with Google. Examination As expressed above, Microsoft is attempting to take the main spot for the most utilized internet searcher. An upper hand can be characterized as a firm’s capacity to make an incentive such that its opponents can't. Microsoft and Yahoo! presented Bing in 2009, which permits clients to look for data in regards to nearly anything. While being acquainted with everybody in 2009 other web indexes were accessible. Bing’s upper hand over the others was that Bing offered subcategories onto the natural indexed lists, permitting the client to rapidly observe the list items in consistent gatherings. This is an issue for Bing in light of the fact that they are not by any means the only organization that offers these kinds of internet searcher results and not, at this point have an upper hand in the market on this premise. Another bit of leeway with Bing, you get â€Å"enhanced results† which can likewise be taken as astutely sorted out outcomes that you can get rapidly and productively. Due to these upgraded outcomes, numerous individuals decided to utilize the Bing web index over Google yet as of late, other web crawlers have put a more noteworthy accentuation on their speed and results and are bypassing Bing. In the event that Bing despite everything had any upper hand, it would be that it offers upgraded brings about web crawlers, anyway it has been demonstrated for most organizations that utilization other competitors’ web search tools their speed and results are adequate and they incline toward them to Bing. This is obvious which expressed before that 69% of the web index clients picked Google over the 25. 6% for Bing. What hurt the Microsoft Company is that Bing was doing so inadequately to the point they offered Penn a situation to help â€Å"fix† Bing. This could represent the moment of truth Bing seeing whether Penn can separate this internet searcher contrasted with the others. This will be hard for Penn seeing that he needs web search tool item advancement ability. Regardless of how expedient this internet searcher is or how well the outcomes are, if Penn doesn't figure out how to improve Bings piece of the overall industry this will be only a craze that the Microsoft has experienced and Google will keep progressing nicely. Ends To be effective in any market you should have the option to contend and this is the place Bing misses the mark. So as to make this web index progressively fruitful Microsoft needs to think of an increasingly adequate business methodology. They have to make sense of where they best fit in and separate themselves from different organizations. They likewise need to make sense of their objectives, and goals, which will make it simpler for them to focus on their clients. If they somehow happened to apply their business to the VRINE model, they would rapidly see that their web index is replaceable and has no approaches to set their company’s web crawlers separated from others. I accept they are making the correct strides by attempting to offer various choices on their site yet I figure they should accomplish more since they don't offer a similar sort of connections that Google does, for example, Gmail or Google Maps. I believe that while Mark Penn is concentrating on making Bing better in the piece of the pie zone and the remainder of Microsoft the executives needs to put a solid spotlight on discovering trend-setters that can help Bing become a significant contender by and by. Title-Can Mark Penn Fix Microsoft’s Bing? Date-7/23/2012 Website-http://www. forbes. com/destinations/petercohan/2012/07/23/can-check penn-fix-microsofts-bing/2/Citation-Cohan, Peter. â€Å"Can Mark Penn Fix Microsoft’s Bing? † Forbes. Forbes Magazine, 23 July 2012. Web. 09 Nov. 2012. . The most effective method to refer to Plp-Bings Competitive Advantages, Papers

Short Detective Story

The analyst didn't seem as though the gumshoes from old dime-store novels.Advertising We will compose a custom basic composing test on Short Detective Story explicitly for you for just $16.05 $11/page Learn More He was much more slender and he wore a skintight bodysuit as opposed to a waterproof shell. He was, nonetheless, similarly as concentrated on getting his man and finding the realities as Sherlock Holmes ever might have been. In any case, he was constantly tormented by a feeling of not exactly knowing why he expected to discover either man, or either actuality. He was not, indeed, sure he was working for. He was attracted to following flawlessly common people who seemed to have little foundation, and no history. Whatever their wrongdoing, it was unpretentious. They appeared to manifest in enormous urban areas, somewhat messed up in dress and discourse, youngish, attractive or beautiful past the standard, and somewhat gullible and naã ¯ve in their conduct on occasion. He had v iewed with sickening dread more than once when one of these objectives of examination had turned over their bag or watch to a conspicuous road criminal and in this manner were flawlessly ransacked. Obviously, these people were not themselves pickpockets; they were simply excessively honest. They were likewise time and again seized by influxes of racking, hacking hacks in the wake of taking gigantic, eager lungs loaded with the city air. They appeared to have no fixed locations, yet ended up bunking with one individual after another, occasionally for a day, different occasions for more, and afterward proceeding onward. He tailed them diligently, and noticed their developments in his pocket PC. Every now and then, he sent a report to a location through the PC with no distinguishing data and consistently felt better subsequently. At that point the impulse would return. Discover the people who appear as though they don’t have a place, and tail them. There was nothing else in his life, and, actually, he was unable to recall a real existence or a period before this activity, this interest. No youth, pre-adulthood, no family, no loves lost or increased; simply discover the people and tail them. One pre-fall day, he found a little gathering of them in an empty of ground in the principle city park, encompassed by trees and very out of perspective on bystanders. On the off chance that he had not been following one of them, he could never have discovered them. They shared that look of not being agreeable in their garments, and the propensity for looking at flawlessly conventional articles, for example, pigeons, squirrels, trees, brambles, grass, and particularly the periodic bird of prey or hawk with riveted appreciation. They likewise were all wearing shades and long sleeves, notwithstanding the warmth. They were currently guiding their focus toward, for goodness' sake, a heap of sticks, which they were adding to industriously. On the ground close by were a few p acks of what resembled goods, maybe from the shop that was near the recreation center passageway. To his wonder, when one of the particular people opened the sack, he could see that, undoubtedly, the pack contained, for goodness' sake, a frankfurters, settled together like pink snakes. Publicizing Looking for basic composition on american writing? We should check whether we can support you! Get your first paper with 15% OFF Learn More His amazement was extraordinary to the point that he made a spontaneous move, and the branches around him stirred noisily. The gathering around the heap of sticks turned upward, and he believed he expected to pull back promptly to keep away from discovery. Envision a criminologist being spotted †envision the incongruity. He made no report, being excessively distracted even to guess at what was going on. Whenever he experienced any sizable number of them was the point at which the pre-winter winds were blowing and the murkiness was dropping before and before. Once more, it was outside, in a to a great extent void part just on the waterway bank. This region had never been formed into apartment suites or gambling clubs or yacht clubs. Just a couple of vehicle remains hindered the breeze, and he holed up behind one of them. In the blowing, cloud-hurling sunset, a hover of individuals was gathering. In the focal point of the circle was a heap; once more, a heap. Furthermore, the circle was developing as increasingly more society showed up, as though from meager air. Every one conveyed a bunch of something, something that didn't overload them, yet something obviously prized. At one point: he was unable to have separated it from some other, there was a flash, and out of nowhere, a fire! The fragrance of consuming leaves filled the air with a sharp and gnawing tang. He took out his hand-held PC and began depicting the group, and the now-moving fire in fast, brief content. Very quickly, he ended up in a blindingly white room, alongsi de the whole group that had last been encompassing the fire with grave and adoring consideration. He was remaining before a legitimate looking individual, who was mystifying radiating at him. â€Å"Well done! You captured them!† â€Å"Who?† asked the detective.Advertising We will compose a custom basic composing test on Short Detective Story explicitly for you for just $16.05 $11/page Learn More â€Å"The time fugitives† said the other man, with a note of profound abhorrence. â€Å"They weren’t content with the arches, the reused air, the reused nourishment, the unvarying light and temperature, and the conduct imperatives here in this century, thus they need to take their frightful corruptions back in time and contaminate in the past.† â€Å"How? Why?† prattled the investigator, altogether lost in this conversation. â€Å"Oh, obviously, you’re still in your 22nd century persona. Here, let me switch you over to introduce time.† He tapped out an order on the detective’s versatile PC, which was still gripped in his sweat-soaked hand, and out of nowhere, the detective’s head spun. Just as a foggy window had cleared, he perceived the different as his administrator, Sterling, in the Temporal Special Crimes Unit. At the point when he went to take a gander at the horde of individuals from the vacant parcel, the fire-starters, he understood that many were equivalent to he had found in August, planning, he presently acknowledged, to light a fire in the recreation center glen, and, indeed, they were going to cook wieners. That was it. They were holding a †what was that term †a â€Å"barbecue†, and in an area where it was not, carefully, permitted, for woodland fire counteraction reasons. In any case, what other place would they be able to have organized a â€Å"barbecue†? In his 25th century mind, the minor word gave him shivers of repugnance and dread. Contaminating the arches, dirtying the air, eating creature substance; loathsome thoughts! Also, only a couple of seconds back, what had they been getting ready for in that abandoned, nippy part? A †again the memory of the term came to him from an official glossary, most likely in his instructional pamphlet †a â€Å"bonfire†. Also, once more, with returning comprehension, gushed the feeling of awfulness. He checked out him. These people had not been happy to adapt to the obliged life of their own century. They couldn't acknowledge the impediments of their post-holocaust world. They never became accustomed to the valuable and commonly re-utilized air, water, and fundamental proteins, all sequestered in the arch and shielded from the poisonous human-created bad dream outside. No, they needed to inhale unfiltered air, and eat creature tissue singed over a fire, and, consume things for reasons unknown yet to smell the fragrance and incense of autumn.Advertising Searching for basic composition on american writing? How about we check whether we can support you! Get your first paper with 15% OFF Find out More Recalling the hastening mists and the smell of cold and the sweet smoke ascending from the little fire, he thought perhaps, quite possibly, he could comprehend why they went to the exertion of time travel and clandestine burnings of meat, wood, and leaves. In any case, he was not going to impart that insight at any point in the near future. He got a handle on the returning recollections that were even now washing ceaselessly the counterfeit life history that had served him sufficiently back in the past as an investigator in 22nd century North America, He fixed up, and gathering his most official voice, stated, â€Å"You reserve the option to remain silent†¦Ã¢â‚¬  Just at that point, the entryway opened. A significantly all the more overwhelming individual strolled through, this one encompassed by guardians. â€Å"Well done! You’ve at last returned.† â€Å"Who?† asked the analyst. â€Å"You detected their atypical conduct and set off the transient bring sy stem back. It was carefully illegal to manufacture campfires, harking back to the 25th century because of the progressing barometrical weakening. Fortunately, that issue has been settled with today’s technology.† said one of the man’s guardians. â€Å"How? Why?† asked the criminologist, by and by completely lost. â€Å"Oh, obviously, you’re still in your 25th century mind. Permit me to brief you on what has changed in the only remaining century.† The investigator shook his head. He was a little while ago becoming acclimated to the possibility that time travel was conceivable, and he didn't know the amount more he could acknowledge in the method for disclosures. He had quite recently observed his 22nd (or was it 21st ?) century self vanish like a bath ring down the channel. The monumental individual punched a finger at the screen of his versatile PC, and the picture of an envelope opened up before them and laid on his lap. â€Å"An airplane o f obscure starting point collided with the Brooks mountain scope of Alaska in 1944. Military powers hurried in to secure the entire territory and the survivors were resolved to be of non-earthly root. We’ve kept those we saved in a unique office ever since.† Several multi dimensional images of the accident site and the survivors sprung up out of the virtual envelope and hung between them, glinting somewhat at the edges. The evidently human figures were, to all appearances, around 24 years old, and exceptionally appealing by the guidelines of 1944. Also, the investigator saw to himself

Evidence-Based Practice on Diabetes and Orthopedics

Diabetes and Orthopedics Abstract Orthopedics refers to the medical field focusing on diseases/ailments and injuries affecting a human musculoskeletal system. As such, this system is composed of skeletal joints, bones, tendons, ligaments, nerves, and muscles critical for daily bodily functions. Initial procedural measures were primarily focused on children, who, unfortunately, were victims of limb or spine deformities. However, with time, the field encompassed the general care of patients of all age groups, from newborns to the old. Newborns could suffer from clubfeet requiring surgery (arthroscopic) as a result of injury, while the elderly could be suffering from arthritis. The above move was based on the fact that often, people break or fracture a bone during daily routines, especially as a result of physical activities. Patients with diabetes pose problems to orthopedic treatment due to complications arising from problems emanating from muscular and other joints problems experienced by diabetes patients.

Is Holden Lacks The Maternal Affection That He So...

Psychoanalysis would suggest that Holden lacks the maternal affection that he so desperately desires and fails to receive. Upon reviewing Holden’s behavior it appears as if he is a victim to various disorders such as Bipolar and PTSD disorder. HealthResources.info explains the differences between emotional and psychological trauma and also the possible effects in their article, â€Å"Emotional and Psychological Trauma: Causes and Effects, Symptoms and Treatment. One key factor in that causes traumatic stress is a product of, â€Å"traumatic stress in childhood that influences the brain is caused by a poor or inadequate relationship with a primary caretaker.† It is coherent that Holden’s world of pain is a result of the absence of both his mother†¦show more content†¦I started putting on my damn pants in the dark. I could hardly get them on I was so damn nervous(Salinger 192). This not only ties into his emotions but mostly towards his depression, which can lead to anxiety about the possibility of being abused by others, even if that is not the intention of the attacker. According to Healthline.com their article, What is Psychosis? written by Elea Carey, implies that those who experience symptoms can have their social relationships strained and experience high levels of anxiety, When their mood is depressed, the individual may have psychotic symptoms that make them feel angry, sad, or frightened. These symptoms include thinking someone is trying to harm them. Holden has a purpose in life that he wants to complete and follow through with, primarily because of his brother Allie s death, and does not any other kids to lose their innocence. The mayoclinic.org elaborates on what effects a person that suffers from the Bipolar disorder can experience in Bipolar disorder written by their clinic staff, When you become depressed, you may feel sad or hopeless and lose interest or pleasure in most activities. In Holden s mind, there is nothin g else to live for regarding his life, other than saving the children because his brother s death sucked all the life out of him and left him lifeless with direction. He strives to be the guardian of innocence, to prevent kids

Projects Customer Relationship Management and Customers

â€Å"EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA† Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA, SECTOR-22 ROHINI, DELHI—110085 Ph: 25489493- WHOM SO EVER IT MAY CONCERN This is to certify that the project on â€Å"EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA† carried out by Rishi Gupta S/o Sh. Manmohan Lal, under my guidance is an original research†¦show more content†¦People who are using the services of other banks are generally attracted with the highly efficient staff and services like InstaAlert etc. Majority of the people prefer to open their accounts in SBI Bank because of their wide network and tie up with other bank’s branches and companies. Though it is in the mind of the people that public sector banks don’t give the best service but my project result is totally opposite to this. The survey shows that 88% customers are fully satisfied with the bank’s performance and their dealings. But the other side that come into light while this study is that some customers are also not satisfied with the dealings of the bank because of some reasons and Bank has to take correcti ve measures. CHAPTER-2 Objective Of The Study Scope As we know that the customer is regarded as The King. Customers are the lifelines of the business. No business can be done without them. But in the competitive market, you can get the customer but the more difficult is to retain the customers, and this can only de done if we satisfy customers from head to toe. If we will not satisfy the customers then they will leave our organization and join other. Today if the organization has the largest customer base then it may be possible it cannot provide the best services to all these customers. So I am working on theShow MoreRelatedPROJECT ON CUSTOMER RELATIONSHIP MANAGEMENT WITH RELIGARE SECURITIES LTD7688 Words   |  31 Pages1 PROJECT ON CUSTOMER RELATIONSHIP MANAGEMENT WITH RELIGARE SECURITIES LTD (REGIONAL OFFICE, BMCC ROAD, PUNE) TABLE OF CONTENTS Chapter 1. Rationale of the Study. Chapter 2. Objectives of the study. ï‚ · Title of the project ï‚ · Objective of the study ï‚ · Scope of the study Chapter 3. Profile of the company. Chapter 4. Review of Literature. Chapter 5. Research Methodology ï‚ · Research Design ï‚ · Data Collection Methods / Sources ï‚ · Sampling Plan which should include sampling unit, sampling size and samplingRead MoreWhat Is Customer Lifetime Value?.. Many Companies Use Customer1284 Words   |  6 PagesWhat is Customer Lifetime Value? Many companies use Customer Lifetime Value (CLV) as a way of â€Å"segmenting [their] customer base† (Gallo, 2014, para 4). You may ask why a company would want to segment their customer base, and the reason is that this allows a company to better service them. CLV, in short, allows a company to determine how much profit they can generate from a customer over the lifespan of that customer (Gallo,2014). Different customers will generate different amounts of profit forRead MoreBsa 310 Kudler Frequent Shopper Program1557 Words   |  7 Pagesresult in an increase of both profitability as well as loyalty. Kudler s latest idea to increase its revenue is to implement a customer rewards program that will record customer purchases that will and allow them to monitor trends in purchasing that will allow to customize their purchasing to allow them to satisfy the customers better. Prior to implementing the customer rewards program, Kudler s will be forced to consider issues that may ari se during development while also analyzing the cost toRead MorePfm Devices1313 Words   |  6 PagesPFM Devices Complex Project Initiatives MBA 632, fall semester 2011 Synopsis Jeff Goodman was a strong advocate for the product synthetic cartilage, and saw an opportunity to launch a successful company in the medical industry. His vast experience in the medical field helped to successfully create PFM Devices. As of 2002, Goodman, still CEO was looking to extend his product on a global scale. His final initiative before retirement was to increase global market share. It seemed as thoughRead MoreEssay on Customer Satisfaction and Awareness of Apple Laptop1624 Words   |  7 PagesCustomer satisfaction and awareness of Apple laptop In our project we are aiming to measure customer satisfaction and awareness of Apple note-book. Through the readings we found out this satisfaction arise from many factors, most of firms are not just aiming to have a satisfied customers but also to keep them satisfied and takes them to the next level which is loyalty, then we will look at how to measure this satisfaction. Customer satisfaction is one of the most important issues forRead MoreChapter 3 : Crm For Enterprises1691 Words   |  7 Pagessystem as to acquire new customers, increase sales and improve revenue, streamlining the process, retain customers from losing to competitors products. CRM systems play a major role for enterprises to understand the customer behavior and the value of the customers. As CRM system give a 360 view, this only is acquired with collecting appropriate customer information, interacting with customers, customizing products and services based on various parameters, evaluating customer value by the history ofRead MoreCustomer Relationship Management Systems And Customer Relationships1128 Words   |  5 Pagesrepresentative of the business, and a customer. The customer has a problem or need and the salesperson seeks to address it. From the first line of communication, the salesperson assesses the situation and decides the best solution from their product or service line. Using intuition and skill, the representative leads the customer into buying the best product with hopes of turning a profit. Every exchange is important and will often determine if they customer will return to the business the next timeRead MoreImplementing A Integrated Cust omer Relationship Management1430 Words   |  6 Pagesfully integrated Customer Relationship Management offers significant benefits for enterprises, †¢ Streamlining the business process – this improves effectiveness in an efficient manner †¢ Increased customer satisfaction as the CRM primary focus is for building the relationship of an enterprise with its customer base †¢ Focus of the organization implementing a CRM system would be consistent †¢ Maximizing the opportunities through various modes of communication and marketing with customers and a growth inRead MoreTop Management For Crm And Practicing Crm Essay1683 Words   |  7 Pagesthere are nine CSFs. The CSFs determined are: Top management: Top management involvement in CRM and practicing CRM as their organisational vision and mission. The role of top managers is eliminating constraints (such as rigid regulation, hierarchical bureaucracy, lack of funding to CRM programs, close culture and etc) faced by organization when implementing CRM process. Chief executive officer: Leadership is responsible for creating the customer vision of the organization, communicating that visionRead MoreCase3 Ba560 Essay627 Words   |  3 Pagesï » ¿BA 560 Management of Information Technology Oct, 18, 2012 Arbor Day Foundation Implements Constituent Relationship Management System Case Summary As the Arbor Day Foundation grew, leaders replaced its decades-old legacy system with Microsoft Dynamics CRM to rapidly develop and deploy customized constituent relationship management applications for its many conservation programs. Questions 1. Why are changes to legacy ISs needed? Why were changes needed at the Arbor Day Foundation? First, the

Reflective free essay sample

Phenomenon Causal Context Clarifying Describe the here and now experience What essential factors contributed to this experience? What are the significant background factors to this experience? What are the key processes for Reflection in this experience? 2. Reflection 2. 1. What was I trying to achieve? 2. 2. Why did I intervene as I did? 2. 3. What were the consequences of my actions for: †¢ myself? †¢ the patient/family? †¢ the people I work with? . 4. How did I feel about this experience when it was happening? 2. 5. How did the patient feel about it? 2. 6. How do I know how the patient felt about it? 3. Influencing factors 3. 1. What internal factors influenced my decision making? 3. 2. What external factors influenced my decision making? 3. 3. What sources of knowledge did/should have influenced my decision making? 4. Could I have dealt better with the situation? 4. 1. What other choices did I have? 4. 2. What would be the consequences of these choices? 5. Learning 5. 1. How do I now feel about this experience? 5. 2. How have I made sense of this experience in the light of past experience and future practice? 5. 3. How has this experience changed my ways of knowing: †¢ †¢ †¢ †¢ empirics? aesthetics? ethics? personal? (Taken from â€Å"Centre for Health Education† info RD+E(H) April 02) The Reflective Process — Analysing Learning from Experience 1. Gather the Information †¢ †¢ †¢ Describe the incident Explain the context Take any relevant clarifying statements from others involved 2. The Reflection †¢ †¢ †¢ †¢ †¢ †¢ What was I trying to achieve? What were the consequences of my action for the patient, for my colleagues, for me? What do I feel about it? What has been the effect on my colleagues? What factors/previous knowledge may have influenced me? What alternative action could I have taken? 3. The Learning Process †¢ †¢ †¢ †¢ †¢ †¢ How do I feel now? Could I have acted differently? What have I learnt? How will that influence my future practice? What has the incident taught me about my values and/or my belief system? What ethical principles were involved? Once you have completed the process, it would be valuable to evaluate it again, with a colleague or with a professional mentor to clarify the main issues, the learning involved and the impact on your practice. CHIRS WHITEHEAD Professional Development Co-ordinator February 1994 (Taken from â€Å"Centre for Health Education† info RD+E(H) April 02) (More examples of reflective writing formats) Reflection on Practice Date: 3rd Feb 1995 A 50 year old man with CA lung who was not expected to live much longer was smoking in his room with oxygen. The Consultant had just visited him and told him that he could continue to smoke in his room. The gentleman was unsafe to be left as every time he took a puff on the cigarette he collapsed and he still had the oxygen running through a nasal cannulae. Description of the experience I expressed my concerns to the Consultant, my concerns being: †¢ There was piped oxygen in the room and there was a high risk that it may ignite. †¢ There was a risk to the patient that he may set light to himself or the bed when he collapsed. †¢ There were babies below. †¢ There was not enough staff on duty to free someone up to sit with him whilst he smoked. Once the Consultant had left the ward I took away the cigarettes and lighter and said that we would be back every hour to allow him to smoke. The gentleman did not like this and started calling out and shouting continuously for a lighted cigarette. My decision was to only allow one cigarette an hour as I could only free up a Nurse to sit with him for this period of time. To turn the oxygen supply off whilst the gentleman had the cigarette and to keep the cigarettes in case he tried to light up whilst there was no one around. What other actions could I have taken? †¢ Allowed him to smoke with the oxygen on and without a Nurse present and allowed him to get on with it. The consequence would have been that he may have collapsed without my knowledge and died/caught light to himself. †¢ Not to have allowed him to smoke at all taking the cigarettes away from him. The consequence would have been an angry uptight man shouting at the top of his voice until I relented or he wore himself out, causing distress to himself and the other patients on the ward. How did I feel at the time? †¢ Frustrated that the Consultant put me in such a position and did not seem to think of the consequences. †¢ Annoyed that my concerns were washed over when I was accountable for that shift. †¢ Powerless to do much about this situation. †¢ Determined that whatever I did, I was doing it for the right reasons and had thought about every possible avenue. What I have learnt from this experience? That you have to act as you see fit when faced with a situation as this one. †¢ That you have to take the welfare of the gentleman and others into consideration. †¢ That you cannot always expect backing from your Consultant or Nurse in charge. †¢ That you, have to take a holistic view point and weigh up all the pros and cons. †¢ That you have to stick to your decision if you believe it to be right. Three months later After reflecting on this incident I still believe today that I made the correct decision of only allowing this man to smoke when the oxygen was turned off and a Nurse was present. It caused him some distress and myself a lot of distress but I feel I had an obligation to safeguard the safety of the other patients and babies in the ward and the ward below. The gentleman has since died and I wonder sometimes whether I was too hard, but as they say you can only do what you believe in and work within the confines of the situation, which on reflection I believe I did. (Taken from â€Å"Centre for Health Education† info RD+E(H) April 02) Reflective Log from Teignbridge District Model Name: Date of learning event: Me My experience of the subject prior to the learning experience. Facts How the knowledge was acquired? What was the nature of the experience or event? Explain the subject. An account of what happened without specifying what was learnt. Select the part that is significant and/or important. Feelings What aspect of the event went well? What was not so good? What were my feelings about what happened? What were the feelings of others? Learning What were my desired learning outcomes? Where does it link in or combine with my existing knowledge? What have I learnt from the experience? Conclusions What do I need to do next? How can I put my learning into practice in another situation?